The health of your website depends on maintenance. We offer monthly maintenance plans, retainer-based alternatives, and full scale, 24 hour-a-day website support, allowing you to purchase the level of service you need. Invest in peace of mind and continued website success as we monitor and maintain your WordPress website.
Expert WordPress Maintenance and Monitoring
Our maintenance and monitoring plan performs the following actions:
- iThemes Security Pro including user logging, two-factor authentication, security hardening and more.
- Remote monitoring of uptime every 15 minutes to ensure your site is online and identify frequent server issues.
- WordPress version upgrades within a week of release. If a new release is related to a security issue, sites the site will be updated within 24 hours of the software release.
- Weekly upgrade of website plugins.
- Weekly Malware Scanning
- 15 days of daily backups stored off-site on Amazon S3
- Monthly website backups stored off-site on Amazon S3.
Retainer Based Service Agreements
Monthly maintenance blocks grant priority access to our team. Appointments for non-retainer clients are typically booked 3-6 weeks in advance, while service retainer clients receive a quick response without incurring rush fees. Support tickets are started within 3 business days and resolution is a top priority.
9seeds maintenance blocks include:
- Phone/video conference consultation or training
- Plugin installation & configuration
- Minor theme customization
- Content updates
Retainer based maintenance block contracts require 5 hours minimum per month and include all services in our maintenance and monitoring plan.